Job Title: Lead Technical Writer and Instructional Designer

Overview: Served as IT Communications lead for a high-profile, international project to migrate the organization to a new operating system and the latest version of new software. Created, updated, and maintained various forms of user education materials, such as user guides, online help, and recorded training modules. Assisted in developing best practices for User Education and mentored other authors. Designed, narrated, and produced online training.

Audience: Various, including end users (customers), internal personnel, and engineers.

Sample Link: User guide